You have exactly 2 weeks (14 days) to ship your device to us from the moment you initiate the sell and get your quote. If not received in 2 weeks your device may have to be requoted.
Every device we receive is immediately wiped and restored to factory settings if it hadn't been already. This ensures your old data can never be accessed and is forever gone.
We use Canada Post expedited service, meaning your device should reach us in 1-3 days. Once received and the device is checked, payment is sent. Expected time for payment is anywhere from 1-2 days from the moment we receive the package.
When you buy a phone on contract with a carrier in Canada previous to Dec. 2018 it is possible the phone is locked to their network and would need to be unlocked to use with another provider. This can be done by calling them directly to unlock the device. Phones bought after Dec. 2018 all come as an unlocked device if bought in Canada.
The "Highest Payout Guarantee" makes sure you are getting the most for your used device. If you find another Canadian buyback company advertising a higher price, please contact us at firstname.lastname@example.org and we will match that price!
Please use something padded to ship your device such as a padded envelope. Padded envelopes can be purchased at the any Canada Post location, where you can then immediately ship your device to us with your free postage label provided by us.
Please send only your device in the package. There is no need for any instructions, our prepaid postage label lets us know the device is yours. We do not need you to ship the charger or original box with your device.
Yes, we have 2 store locations in both Vancouver and Surrey BC. If you live in the local area just come by the store to collect cash or store credit.
You should receive an email to the email you provided - with a pre-paid postal mailing label. .If you do not receive an email within a few moments, please check your "all" & "spam" email folders to see if the email is there. If is still not there - please send an email to: email@example.com - requesting that we resend your mailing label to you.
Yes - visit our online shop: http://www.cellclinic.shop - iPhones & Androids - Free shipping Canada-wide - Phones come with a 1 year warranty. Don't see what you are looking for in our online shop inventory - we have additional inventory in our in-store inventory - visit: http://www.cellclinic.ca/buy & select "buy a device in-store."
Yes - you can mail in your device to us and we will provide you with an estimate of the repair, and if you approve the estimate we will proceed with the repair, and then mail your device back to you (return postage will be included with cost of repair): https://www.cellclinic.ca/repairs-by-mail For information about the device models that we repair & prices - please visit: http://www.cellclinic.ca/repair
Yes - We accept devices from anywhere in Canada. We accept devices from across Canada - you can also shop for a phone through our online store: http://www.cellclinic.shop - or if you need a repair you can mail-in your device to us: https://www.cellclinic.ca/repairs-by-mail Cell Clinic is a Canadian owned, British Colombia based business.
If your postage label expires you will have to resubmit your order. Please discard old label and ship with the new label.
If your package arrives damaged or is lost, you must contact Canada Post in terms of compensation. Cell Clinic is not liable for any lost or damaged goods. The devices are evaluated after they have been shipped, so make sure you pack your device well, as you are responsible.
Your device's condition will be evaluated and you will be emailed with another offer if your device doesn't meet the condition you originally stated. If the device is not how you stated ( eg. locked to a user account or more than minor damage) and you would like the device back, you have that option with a $15 charge for return shipping or the device can be recycled for free. If we do no hear from you the device will be recycled in 30 days. Devices lost or damaged in transit are not the liability of the Cell Clinic.
Once you have chosen your device you want to well and entered the information required, you will have an option to enter a promo code. If you are unable to find where to enter the code or have any other issue, simply let us know by contacting us at firstname.lastname@example.org and we will make sure you get your additional promo code payment.